Shipping times:
Finland: 1-5 business days
EU: 3-7 business days
Rest of the world: 5-14 business days
Shipping costs are calculated at the checkout.
Please note: For customers outside the EU, prices exclude VAT, import duties, and other taxes, which may be charged by customs authorities upon delivery and are the customer’s responsibility.
You have 14 days of open purchase.
Items must be returned in perfect and unused condition, free of deterioration, stains, smell or any condition that would prevent them from being sold as new.
For exchanging size etc., return your order and make a new order in the right size.
Please note: original shipping costs are non-refundable unless the item is defective or incorrect. A return fee will be deducted from your refund.
For more info see return policy
If you return your order, it can take up to 10 business days to process once it arrives. The refund will be sent to the same account you used for the original payment.
the return shipping cost will be deducted from your refund.
Sizing can be tricky since people like to wear our clothes in different ways. Some go super baggy, others prefer a more regular fit.
The best way to find your size is to check the size guide on each product page. It shows how tall the model is and what size they're wearing. You’ll also find the garment measurements in both centimeters and inches, so you can compare them to something you already own that fits you well.
We accept Visa, Mastercard, American Express, Maestro, UnionPay, Bancontact, iDeal, Shop Pay, Apple Pay, Google Pay, PayPal, MobilePay, and all major Finnish online bank payment methods.
If you’ve got questions about anything, feel free to hit us up at info@mortarshop.online. We’re based in Finland, so there might be a slight delay depending on where you’re messaging from. But we’ll always get back as soon as we can.
In the meantime, you might find what you’re looking for in our FAQ.