SHIPPING & RETURNS

SHIPPING

Shipping times:

Finland: 1-5 business days

EU: 3-7 business days

Rest of the world: 5-14 business days

Shipping costs are calculated at the checkout.

Please note: your order ships from Finland (EU). Customers outside the EU may have to pay local VAT and customs. Parcels to Canada, Switzerland, Australia, New Zealand and the UK usually arrive without extra fees. Customers are responsible for any charges.

RETURN & EXCHANGE

You have 14 days of open purchase.

Items must be returned in perfect and unused condition, free of deterioration, stains, smell or any condition that would prevent them from being sold as new.

For exchanging size etc., return your order and make a new order in the right size.

Please note: the return shipping cost will be deducted from your refund.

For more info see return policy

REFUND

If you return your order, it can take up to 7 business days to process once it arrives. The refund will be sent to the same account you used for the original payment.

The return shipping cost will be deducted from your refund. For more info see our refund policy

ORDERING

FINDING THE RIGHT SIZE

Sizing can be tricky since people like to wear our clothes in different ways. Some go super baggy, others prefer a more regular fit.

The best way to find your size is to check the size guide on each product page. It shows how tall the model is and what size they're wearing. You’ll also find the garment measurements in both centimeters and inches, so you can compare them to something you already own that fits you well.

PAYMENT METHODS

We accept Visa, Mastercard, American Express, Maestro, UnionPay, Bancontact, iDeal, Shop Pay, Apple Pay, Google Pay, PayPal, MobilePay, and all major Finnish online bank payment methods.

CONTACT US

If you’ve got questions about anything, feel free to hit us up at info@mortarshop.online. We’re based in Finland, so there might be a slight delay depending on where you’re messaging from. But we’ll always get back as soon as we can.

In the meantime, you might find what you’re looking for in our FAQ.